Privacy Policy
Effective date: 26/08/2026
1. Who we are
NutriQ AI ("Nutriq," "we," "us," "our") operates the NutriQ AI mobile application and related services (the "App"). This Policy explains what personal data we collect, why, how we protect it, and what rights you have.
Controller: Legal entity name, registered in Tunisia at registered address. Contact: legal@nutriqai.app.
2. Data we collect
| Category | Examples | Why |
|---|---|---|
| Account data | Name, email, phone (optional), password hash, country | Create and secure your account |
| Health & fitness data | Weight, height, age, sex, activity level, dietary goals, meal photos, logged meals, macros | Core app function — calorie/macro tracking |
| Payment data | Subscription tier, transaction ID, billing status (processed by Apple/Google/RevenueCat — we do not store full card numbers) | Manage your subscription |
| Device & usage data | Device type, OS, app version, crash logs, IP address, general location (country/city level) | Security, debugging, analytics |
| Content you submit | Food photos, corrections to ingredients/quantities, support messages | Deliver and improve AI recognition |
We do not knowingly collect data from users under our minimum age (see Terms of Use).
3. Legal basis for processing
We process your data on the basis of: (a) your consent, given at signup and reconfirmed for sensitive categories (health data); (b) performance of the contract between you and us (delivering the service you signed up for); and (c) our legitimate interest in improving and securing the App. Where Tunisian law (Organic Law No. 2004-63) or another applicable law requires a stricter basis — particularly for health data, which is treated as sensitive — we obtain your explicit written consent.
4. How we use your data
- Provide AI-based food/ingredient recognition and macro calculation
- Personalize goals, recommendations, and progress tracking
- Process payments and manage subscriptions
- Send service notifications (reminders, billing, account activity)
- Send marketing communications — only if you opt in; you can opt out anytime
- Detect fraud, abuse, and security incidents
- Comply with legal obligations
5. Who we share data with
- Infrastructure providers: Supabase (database/auth), our backend hosting provider — data may be stored or processed outside Tunisia.
- Payment processors: Apple App Store, Google Play, RevenueCat — they process payment data under their own privacy policies.
- AI processing providers: third-party AI/ML APIs used to analyze food photos, where applicable.
- Legal requirements: authorities, if required by Tunisian law or a valid legal order.
- We do not sell your personal data.
6. International data transfers
Because our infrastructure (e.g., Supabase) may store data outside Tunisia, your data may be transferred internationally. Under Organic Law No. 2004-63, such transfers require your explicit consent and, where applicable, authorization from Tunisia's National Authority for the Protection of Personal Data (INPDP). By using the App, you consent to this transfer, subject to the safeguards described in this Policy. We only work with providers that maintain appropriate technical and organizational security measures.
7. Data retention
We retain your data for as long as your account is active. After you delete your account, your personal and health data — profile, weight history, meal logs, and meal photos — is deleted or irreversibly anonymized within 30 days.
Billing and transaction records are the exception: we retain them for 10 years, because Tunisian commercial and tax law requires accounting records to be kept for that period. These records contain the transaction identifier, amount, date, and plan — not your health data.
8. Your rights
Depending on your country of residence, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Lodge a complaint with the INPDP (Tunisia) or your local data protection authority (if applicable, e.g., EU residents)
To exercise any of these rights, contact legal@nutriqai.app. We respond within 30 days.
9. Security
We use encryption in transit and at rest, access controls, and Row-Level Security (RLS) on our database to limit access to your data. No system is 100% secure; we will notify you and, where required, the INPDP without undue delay in the event of a data breach affecting your personal data.
10. Children
The App is not directed at children under our minimum age (see Terms of Use, Section 3). We do not knowingly collect data from underage users. If we learn we have, we will delete it.
11. Cookies & tracking (web/admin panel)
Our website and admin panel may use cookies or similar technologies for authentication and analytics. You can control cookies through your browser settings.
12. Changes to this Policy
We may update this Policy. Material changes will be notified via the App or email before they take effect.
13. Contact
NutriQ AI, Registered address, Tunisia — legal@nutriqai.app
Payment Policy
1. Plans
| Plan | Price | Billing |
|---|---|---|
| Free | $0 | — |
All prices are in USD unless your local app store displays a converted price. Prices may vary by country due to taxes, currency conversion, or regional pricing set by Apple/Google.
2. How payments work
All subscription payments are processed through Apple App Store or Google Play in-app purchases, managed via RevenueCat. NutriQ AI does not directly collect or store your full card details — that is handled by Apple/Google under their own payment terms.
3. Billing cycle
- Subscriptions are billed at the start of each cycle (monthly or annual) you select.
- Auto-renewal: subscriptions renew automatically unless cancelled at least 24 hours before the current period ends.
- You will be charged for renewal within 24 hours prior to the end of the current period, at the then-current price, unless you cancel first.
- Annual plans are billed as 10–11 months' worth of the monthly price, in exchange for 12 months of access.
4. Price changes
We may change subscription prices. If a price increases, we will notify you in advance; continuing your subscription after the effective date constitutes acceptance of the new price. You can cancel before the change takes effect.
5. Failed payments
If a payment fails, Apple/Google will retry per their own retry policy. If payment is not resolved, your subscription will be downgraded to the Free plan at the end of the current billing period.
6. Taxes
You are responsible for any applicable sales tax, VAT, or similar transaction taxes, which may be added to your total charge depending on your country and Apple/Google tax handling.
7. Managing your subscription
You manage, upgrade, downgrade, or cancel your subscription through your Apple ID or Google Play account settings — not through NutriQ AI directly, since purchases are processed by those platforms.
8. Currency & region availability
Available plans and prices may differ by region based on Apple/Google store settings and local regulation.
9. Contact
Billing questions: billing@nutriqai.app
Refund Policy
1. General rule
2. Why
All purchases are processed through Apple App Store or Google Play, not directly by NutriQ AI. This means:
- Refund requests are handled by Apple or Google, not by us — we cannot issue refunds directly through our systems.
- Their refund rules apply on top of this Policy.
3. How to request a refund
- iOS users: submit a request at reportaproblem.apple.com or via Settings → [your name] → Subscriptions.
- Android users: submit a request through Google Play → Order history → the relevant charge, or via support.google.com/googleplay.
Apple and Google evaluate refund requests independently and their decision is final; NutriQ AI cannot override it.
4. When we will support a refund
We will provide supporting evidence to Apple/Google (or issue a refund directly if legally required in your country) if:
- You were charged after cancelling before the renewal deadline
- A technical failure on our end prevented you from using paid features you were charged for
- The charge was unauthorized or fraudulent
Contact billing@nutriqai.app with your account email, transaction ID, and a description of the issue, and we will assist with your platform refund request.
5. Free trials
If a free trial is offered, cancel before the trial ends to avoid being charged. Once the trial converts to a paid subscription, standard refund rules above apply. Free trials are limited to one per user.
6. Downgrades
Refunds are not issued for downgrading mid-cycle. You retain access to your current tier's features until the end of the paid period, then move to the lower tier.
7. Legal rights
Nothing in this Policy limits any refund rights you have under mandatory consumer protection law in your country of residence.
8. Contact
Shipping & Delivery Policy
1. Digital product — no physical shipping
NutriQ AI is a fully digital service. We do not ship any physical goods. This Policy describes how your purchase is delivered, not shipped.
2. Delivery timeline
- Once your payment is successfully processed by Apple App Store or Google Play, your subscription and account access are activated automatically, typically within a few seconds.
- No manual processing, packaging, or shipping is involved — there is nothing to track or wait on beyond payment confirmation from the app store.
3. What "delivery" means here
Delivery consists of:
- Unlocking your paid tier's features (AI scanning, ingredient correction, extended limits, etc.) on your account
- Sending a confirmation notification/email of your active plan
4. If delivery doesn't happen
If your payment was successful but your account was not upgraded within a few minutes:
- Restart the app and check Settings → Subscription.
- If your plan still shows as inactive, contact billing@nutriqai.app with your account email and transaction ID.
- We will manually verify and activate your plan, typically within 24 hours.
5. No shipping fees
Since there is no physical product, there are no shipping, handling, or delivery fees beyond your subscription price.